Tuesday, October 25, 2005

I hate customers.

Unfortunately for me, customers are part of my job. And most of the time, I deal with idiots who can't do their banking over the phone or on the internet and need help.
I had a woman come in today who I had served once before. I had pissed her off then because I asked for ID before I gave her any info on her account (as per bank policy) and she was rude the second I started serving her. She wanted to make a credit card payment but she hadn't a. filled in a deposit slip b. didn't have her card on her and c. didn't know her card number. So I looked her up in the system to find her details and started filling in the slip for her while she literally threw a wad of money on the counter. I asked her how much she was depositing and she told me "to count it as that's my job". I didn't even bother arguing that we have to know the amount first so we can check it and I did the transaction. Then she wanted me to tell her the account balance. I asked her for ID (we'll take money from anyone but will only give info on the account to the actual account owner) and she threw that at me too. I then told her the balance (as requested), gave her the receipt and she walked off, just to turn around and come storming back up to the counter. "You didn't write the balance on the receipt! Start doing your job!" She almost screamed. I replied that she had only asked for me to tell her the balance and it wasn't usual for us to record the balance unless we were asked to do it. To that she replied "Don't argue with me. Do your fucking job or I'm going to make a complaint about you. Stop your fucking whinging"
Let's just say that if I had access to a spoon, I would have slowly dug out her heart and eaten it while it was still beating.
I take solace in the fact that she will die a pathetic, sad, lonely old woman.
That is all.

7 comments:

Hieronymus Anonymous said...

What a git!
Customers are evil.

Mort said...

Agreed. Nettie I never knew your job was so similar to mine (exception being mine is phone based), We get the same sort of sh*t from customers. They NEVER know account numbers (see my blog) and never know their postcode (??!).
Idiots. They must die.

Hieronymus Anonymous said...

I've got the pointy metal sticks if someone else can bring the firelighters...

ScarletManuka said...

Mort, I have worked in customer service since I was 16 (ok, 10 years, but that makes me sound old) and I have never seen a situation where the customer was right. They are always wrong! And usually arseholes too.

Mort said...

I'd have to agree with you there. I once had a woman (when i worked for Tesco, big food supermarket in U.K) bring back a WASHED, empty jar of pasta sauce. In the bottom was a fly. She said that the fly was in the sauce and that she wanted compensation. When asked where the sauce was she replied "Oh we ate that, I just thought i'd bring the fly back" Jeesus.....

LaMa said...

Just do your job Nettie. You are payed for it. Don't whine. If you want to be treated fairly, you should have learnt a proper trade instead of dropping out of highschool...

NOW GO BACK TO WORK YOU B....

;-)

ScarletManuka said...

Gee La, you sound so much like her, I think you must be related!:)